Personal Information We Collect
In connection with your interaction with us, we collect information directly from you, automatically through your device, and from third parties.
Information you give us
You can use some personal information to us when you use our website, call us on the phone, visit our showroom, or otherwise interact with us. This includes:
- Contact Information: such as your first and last name, mailing address, email address, and phone number.
- Financial and Payment Information: such as credit or debit card number, and other financial account numbers if you choose to purchase or finance an instrument through us.
- Musical and Interest Information: such as information about your interest in pianos, your musical experience, or other information you may provide to us when you request information or services from us.
- Communications and Feedback: such as information you provide when you contact us with questions or feedback, or when you respond to our surveys or other communications.
- Marketing Preferences: such as your preferences for receiving communications about our products and services, and details about how you engage with our communications.
Information we collect automatically
We, our service providers, and our business partners, such as advertising partners and social media platforms, may automatically collect information from your computer or mobile device when you use our website. This information may include your IP address, your browser type, your operating system, and information about your interactions with our website.
Information collected from other sources
When you use our website or interact with us, we, our service providers and our business partners may automati
Cookies and Similar Technologies
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud.
We use both session cookies and persistent cookies. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
Cookie types
We use the following types of cookies on the website for the purposes set out below:
- Essential Cookies: These cookies are necessary to provide you with services available through our website and to use some of its features.
- Performance and Analytics Cookies: These cookies are used to collect information about traffic to our website and how users use our website. We use this information to help operate our website more efficiently, to gather broad demographic information and to monitor the level of activity on our website.
- Functional Cookies: These cookies allow our website to remember choices you make when you use our website. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our website.
- Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
How We Use Your Personal Information
We use the personal information we collect for several purposes:
- Service Delivery: To fulfill piano sales, manage tuning schedules, and execute expert repair services.
- Communications: To provide updates on gallery events, masterclasses, and exclusive Steinway & Sons news.
- Marketing: To send you promotional materials and other communications about our products, services, and events.
- Improvement: To understand how you use our website and services to better serve your needs.
- Compliance and Protection: To comply with applicable laws, respond to subpoenas or government requests, and protect the rights, property, and safety of our customers and others.
How We Share Your Personal Information
We do not sell your personal information. We may share your personal information with:
- Steinway & Sons: As an authorized dealer, we may share information with Steinway & Sons for warranty registration and service coordination.
- Service Providers: Companies that provide services on our behalf, such as piano movers, tuning technicians, and marketing agencies.
- Business Partners: We may share information with partners to provide joint products or services.
- Legal and Safety: When required by law or to protect our legal rights.
Your Choices
Email Communications
You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Cookies
Most browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
Security and Children's Privacy
Security
We use reasonable organizational, technical, and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information from our systems.
Contact Us
If you have any questions regarding this Privacy Policy or our treatment of your personal data, please contact us at our Little Rock gallery:
Steinway Piano Gallery Little Rock
657 Highway 365 Mayflower, AR 72106
+1 877-350-9628